FAQs

Frequently Asked Questions

Frequently Asked Questions- Administration

Is your company COVID-19 compliant?

Yes. Our vehicles are equipped with hand sanitizer and an Infrared Thermometer to check our temperature upon arrival. Our staff must wear disposable boot covers, gloves, and masks indoors. We practice social distancing and sanitize our hands work areas.

How do you protect Personal and Private information?

To begin, we do not sell your information. All information collected is for correspondence, estimates, and invoicing in QuickBooks online.

Is your company licensed and insured?

Pane & Panels Pro Cleaning LLC is a registered Limited Liability Company that maintains $2 Million in General Liability, Commercial Auto insurance, and Workers Compensation coverage where applicable.

Are your employees' background checked?

Hiring trustworthy individuals is our top priority. As part of our hiring process, include criminal background investigations, driving records, and drug tests for all applicants.

Are your services guaranteed?

Satisfaction is 100% guaranteed, except for oil stain removal from hard surfaces. A walkthrough inspection with the client is conducted with the client to identify pre-existing damage before starting each project. We performed a final inspection to identify discrepancies to be corrected.

How do you prepare quotes?

We prepare and send quotes and estimates to your email address or mobile phone number using online accounting software. Self-estimates are free of charge. If you need an on-site evaluation, Call/Text 442-200-1121 or visit our website and complete the contact form. We will get in touch with you as soon as possible.

Frequently Asked questions-Solar Panel Services

How often should Solar Panels be professionally cleaned?

Depending on your environment, residential solar panel owners should schedule cleanings bi-annually and commercial operators quarterly cleanings to maximize production. Clean panels produce more energy, save money, and improve ROI.

Is Regularly Solar Panel Cleaning Necessary?

Absolutely! Dust, pollen, bird droppings, and soot can obstruct your solar panels from absorbing sunlight. Did you know dirty panels decrease production by up to 60%? The less energy your system produces, the more electricity is used off the grid. You will lose money due to higher electric bills every month.

Why Hire a Professional instead of DIY?

Using the wrong technique and tap water can cause etching of the glass and corrosion to frames. This degradation can void your warranty, decrease performance, and shorten the lifespan. Hire Let Pane & Panels Pro Cleaning's trained professionals safely and effectively clean your panels.

Does rain clean solar Panels?

No! Rainwater is sometimes acidic. Rain only rinses off the top layer of dust, which settles at the bottom of the frame. Environmental contaminants like tree sap, salts, soot, pollen, and bird droppings require thorough scrubbing to release them. We use Deionized water without detergents to clean panels.

What does a Solar Panel cleaning service include?

FREE visual inspection of each panel and surrounding roof. We will inspect each solar panel for cracks and delamination and the inverters and wires for any damage. Additionally, frames and fasteners check for corrosion and security. The customer receives our findings via video or pictures via text message or email.

Do you perform any testing?

We are not licensed electricians, however, we have a visual and easy-to-use meter that can verify your system performance and identify bad panels by measuring the following:

Measure Watt per square meter of solar irradiation

Measure the ambient temperature a the panel

Measure roof or site orientation

Measure the tilt of the panels

Frequently Asked questions-Bird-proofing Services

Why is Bird-Proof important?

Effective bird-proofing solution denies Pigeons and small critters access to roof overhangs, solar panels, and other structures where they dwell, roost, or reproduce. During this time, bird droppings continue to accumulate. Bird droppings are acidic and will destroy roofing materials. Furthermore, bird droppings carry some 60 transmittable diseases hazardous to humans and pets.

In conclusion, an effective bird control system can help evict Pigeons from the roof and under solar panels. Additionally, bird-proofing prevents the spread of diseases and property damage.

What are some products installed to control birds?

When it comes to flat surfaces such as parapet walls, roof peaks and edges, and building signs, we suggest electric bird tracks or bird spikes. Similarly, if the problem exists on rooftops and under solar panels, Optical Gel and PVC-coated, Galvanized mesh are recommended.

Why Consider Bird Control Solutions?

  • Bird droppings are acidic and can permanently stain and corrode building materials and vehicles.
  • In warehouses and outside eating areas, birds can contaminate food production and inventory when they nest in these facilities.
  • Routine disinfection and cleaning of bird droppings are costly to businesses.
  • Nests can clog drains and pose a fire risk near lighting, ignition, or heating sources.
  • Bird droppings left unattended can cause slips and falls and possible lawsuits.

Pigeons will develop sentimental attachments to your building if allowed to nest or roost on roofs and under solar panels. As a result, it becomes harder to get rid of them. 

Do you have a two-story home with overhangs or recently installed solar panels? 

These homes are ideal for Pigeon infestation. Avoid bird infestation by being proactive. Contact your bird-proofing installer as soon as possible, before droppings accumulate. Bird droppings clean-up can be costly due to the hazards of droppings.

Bird Droppings Disinfection & Clean-Up Necessary?

The main reason to protect your surroundings is that bird droppings and nesting materials can carry 60 diseases and ectoparasites hazardous to humans and animals. Dried bird droppings can enter ventilation systems to contaminate buildings and infect occupants with compromised immune systems.

How do you clean up bird dropping under solar panels?

Our technicians follow a 6-step process to ensure safe and effective cleanup of bird droppings:

1: Before starting the job, our technicians take pictures of any pre-existing damage.

2: Our technicians always wear the proper Personal Protective Equipment for safety.

3: We use a Waste Digester to saturate the bird droppings, which breaks down, sanitizes, and neutralizes any odor.

4: Our technicians dislodge dampened bird droppings with a stiff-bristle brush, then sweep up and dispose of the debris in industrial-grade plastic bags.

5: To prevent water runoff into storm drains, we use straw wattles or "universal sorbent socks."

6: Finally, the affected area is soft-washed and disinfected.

To get your site evaluated, please Call/text 442-200-1121 or visit our website to complete our contact form. We will get back to you as soon as possible.

Frequently Asked Questions-Window Cleaning Services

Do you offer interior window cleaning only?

We do not offer interior cleaning only.

What do you use to clean windows?

We use eco-friendly products and Deionized Water to clean windows and solar panels. Our cleaning processes involve a five-stage water purification system, Water-Fed poles, and a soft-bristle brush. With the help of a water-fed Pole, we can safely clean windows without climbing on a ladder up to a four-story building. Because we used no soap and deionized water, spotless results are guaranteed.

How often should I have my windows cleaned?

We recommend hiring a professional cleaning service for dirty windows. The frequency of cleaning depends on the property and the owner's needs. For instance, a restaurant owner may schedule their cleaning services weekly, biweekly, monthly, or as needed. On the other hand, homeowners may have their windows cleaned biannually or quarterly. Some customers may even schedule their cleaning services more frequently.

What factors determine the price of cleaning windows?

When estimating a job, we consider the following. The condition of the windows. The accessibility of windows. Do we need to use a ladder or lift? Is there bird dropping on glass requiring specialized cleaning processes? Paint overspray, silicone, stucco, and cement on the glass are part of post-construction cleaning and take more time to clean.

What does a window cleaning service entail?

Windows are thoroughly cleaned inside and outside, including the frames, tracks, and sills. We also remove dust and cobwebs from the screens by gently brushing them. If you want us to remove, detail, and reinstall your window screens, we can do that for an additional fee. Please note that our regular window cleaning service does not cover post-construction debris and damage caused by water from irrigation sprinkler overspray, such as hard water stains. These issues require specialized glass restoration procedures and are considered post-construction work.

If you need post-construction cleaning services, please ask us about them.

Frequently Asked Questions-Gutter Cleaning Services

How do you clean Rain Gutter and downspouts?

Regularly maintaining your rain gutters is crucial to avoid clogging and flooding that can cause costly damage to your home. Our crew can remove most debris by hand and use poles or air blowers for hard-to-reach areas. We then flush the gutter and test the downspouts. If there is a blockage, we can disassemble the fittings to unclog it. After cleaning, we dispose of all debris and offer a preventative maintenance plan to keep your gutters and downspouts clog-free. For on-site estimates, Call/Text 442-200-1121 or visit our website.

FAQ-Pressure Washing and Soft Washing Categories

What is Soft-Washing?

Soft washing is a safe alternative for cleaning delicate surfaces. Softwashing entails using biodegradable cleaning solutions and surfactants to gently clean your exterior surfaces rather than the more aggressive high-pressure washing method.

Will Pressure Washing Damage Sidings?

The simple answer to this question is yes. Not all surfaces are suited for power or pressure washing. Asphalt Shingles and Sidings are prone to damage from High-pressure washing. This is why we recommend soft-washing, which is a much safer and more effective way of cleaning your shingle and siding.

How long does it take to clean house sidings?

For a 2-story house, it takes us anywhere from 2 hours to 4 hours, depending on the size and difficulty of the property. Not only does the Pane & Panels Pro Cleaning Roof Cleaning Soft washing process restore your roof to like new condition, but we also remove those ugly black streaks, moss, and algae. To protect your plants, we employ our exclusive and proprietary plant protection protocols to prevent any damage to the vegetation around your home!

Does my home truly require house washing?

For homes with wood or vinyl siding, regular house washing is imperative. It helps chemically eradicate natural organisms like moss and algae, which can deteriorate and necessitate costly premature replacements. Homes with durable materials such as brick, cement block, stone, or stucco endure a slower process. However, occasional house washing remains necessary to maintain a pristine appearance for your property.

How frequently should I wash my home's exterior?

The frequency depends on your preference and the condition of your siding. If you notice a change in color from its original state, it's likely time for a wash. In Imperial County, seasonal rain storms, wind, dust, and dry conditions can leave your Stucco sidings dingy. These conditions present unique challenges in maintaining your home's appearance. Contact an exterior cleaning expert for a transparent and impartial evaluation.

Can cleaning my roof damage the shingles?

No! We use Soft-Washing techniques that are endorsed by The Asphalt Roofing Manufacturers Association to safely clean your roof.

Which Surfaces are suitable for Soft-Washing?

Soft washing is suitable for cleaning delicate materials such as Windows, Solar Panels, Awnings, Hardie Board sidings, Vinyl, Cedar shakes, Roofs, Stucco, Brick, Tile, and Pavers. Soft washing is the best choice as their less chance of damage.

Is Pressure Washing Effective on Concrete Surfaces?

When performed by a professional, Pressure Washing is the best method for cleaning hard surfaces that are not susceptible to damage by high-pressurized water.

Which Surface can be Pressure Washed?

Pressure washing is suitable for heavy equipment, pressure-treated wood decks, concrete decks, and sidewalks.

How often are roofs to be cleaned?

Roofs require cleaning once or twice a year. On the other hand, roofs with debris or corrosive exposure may require more frequent or emergency cleaning.

Will your roof cleaning process damage my plants?

Our cleaning process is safe for grass, shrubs, family including pets. While very effective in killing all the algae and removing all the pollutants that cause the black streaks, our detergents are diluted to such a point that they will have no impact on your landscaping. Our techs pre-wet all vegetation and water throughout the process just to prevent damage.

Can you just clean off the few, black streaks on my roof?

From our experience, we found that Spot Cleaning is ineffective and unsightly. The minor stains or streaks on your roof indicate the roof has lost its ability to fight off the algae - the stains will begin to spread as the humidity increases.

Only the north-facing side of my roof has black streaks, can you clean just one side?

We sure can! Inform us when you get your quote. Contact us at 442-200-1121 or on our website.

How long will my roof stay clean?

Our roof cleaning process produces amazing results that will last several years.

When is the best time to clean moss from roofs?

Moss goes dormant during the summer and then comes alive during the other seasons. So, the best season to schedule cleaning is during spring or fall.